Shipping policy

 

We offer free express UK delivery for all orders over £75.

We currently offer the following UK delivery with Royal Mail:

Standard Delivery (2–4 working days): £4.85

Express Delivery (1–2 working days): £7.95

We aim to dispatch all orders the same day however please allow up to 24 hours during busy periods.

Once your order has been dispatched you will receive an update via email.

Europe shipping

We deliver to most regions in Europe.

Express delivery 3-7 business days £15.99

Tracking

Where available, tracking information will be provided once your order has been dispatched. Please allow time for tracking updates to appear after dispatch.

Delays & Issues

While we work with reliable delivery partners, delays can occasionally occur due to factors outside our control. Equistride cannot be held responsible for courier delays or lost parcels once an order has been dispatched, but we will always do our best to assist if any issues arise.

If your order has not arrived within the expected timeframe, please contact us and we will investigate promptly.

Incorrect Address

Please ensure your delivery address is correct at checkout. Equistride cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.